Tag Archives: business

How a father share 17 camels with his 3 sons? ~ Business Wisdom

14 Feb
camel
A father left 17 camels as an asset for his three sons.
 
When the father passed away, his sons opened up the will.
 
The will of the father stated that the eldest son should get half of 17 camels,
 
The middle son should be given 1/3rd of 17 camels,
 
Youngest son should be given 1/9th of the 17 Camels,
 
As it is not possible to divide 17 into half or 17 by 3 or 17 by 9, the sons started to fight with each other.
 
So, they decided to go to a wise man.
 
What did the wise man do?
 
——————————————————————————
 
 
 
 
 
 
The wise man, after giving this thought, brought one camel of his own and added the same to 17. That increased the total to 18 camels.
 
Now, he started reading the father’s will.
 
So he gave 9 camels
to the eldest son.
 
1/3rd of 18 = 6.
So he gave 6 camels
to the middle son.
 
1/9th of 18 = 2.
So he gave 2 camels
to the youngest son.
 
Now add this up:
9 + 6 + 2 = 17 &
This leaves 1 camel,
which the wise man took back.
 
#MORAL: The attitude of #Negotiation & #ProblemSolving is to find the 18th camel i.e. the #CommonGround. Once a person is able to find the common ground, the issue is resolved. It is difficult at times.
 
However, to reach a #solution, the first step is to believe that there is a solution. If we think that there is no solution, we won’t be able to reach any!
 
A very interesting management lesson
 
#SmallFish
#EntrepeneurMindset
#Leadership
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Vlog 006: Bonus Video 1/2: Validate your Business Mindset before you begin your Business

10 Feb

This is part 1 of the 2 part bonus videos I have created for my online Entrepreneurship Basic Course

In this 4 mins video, I talk about 3 important business mindset you need to get yourself prepared before you begin a business.

#ingenuity #agility #collaborative

Beside the Entrepreneurship Basic course is available, check out the 4-Steps Marketing Formula to Triple Your Business Revenue Course.

You going to like all these materials.

#01 – “企”动创业路

14 Jan

smallfish 11.001

“我要创业!我要自己当老板!”、“能够自己出来做自己想要做的事,我这辈子才不会流白!”
笔者常在一些创业大会上,听到很多士气高昂的年轻人对创业的憧憬及期盼,又或者在上班生涯中郁郁不得志的上班族心里所承载的苦闷。
如果你心中真的那么想去创一番事业的话,那笔者给各位一些简单的建议和心理准备。首先,你要随时准备好你的公司随时都会面临倒闭,因为根据我国商业注册局的统计,有80%的公司是生存不到2年的周年庆就倒闭了,另外20%公司里头,有近80%的公司也生存不到5年周年庆就倒闭了。
换言之,只有小部分的公司是“有幸”经营下去的。那么,这些幸存的公司也会一帆风顺的经营下去吗?也未见得,因为时代变迁、市场需求的改变、科技的迅速进步等因素,这些幸存下来的公司,是必须不断求新求变,方能长久经营下去。所以,你只是空想而没有行动是不行的;如果你只有热血而没有部署,也是行不通的。很快地,你就会被市场“打包”退回来了。
因此,想成为一名企业家,你必须拥有正确的思维,包括你的创业使命、你坚持的动力、自我管理,还有打不死的“小强”精神。
我常会问一些创业的朋友或学生:“为什么你会去开始你的这门生意呢?”如果对方的回复,纯粹是为了赚钱,而没有其他更有意义的使命,那么笔者通常都不太要聊下去。因为,如果你是“除了钱还是钱”的思维,就证明你是把利益放在首位的人,没利益的事你绝对不干,这样的公司是我不想辅导或合作的对象,正所谓道不同不相为谋。
一家公司成立的目的不就是为了赚钱吗?错了,公司的使命应该是你有能力以更有效、更好、更有价值的方法,去帮客户解决他们的需求和烦恼,那么你就可在当中为自己创造了商机,再从中获利。因此,赚钱只是你为客户解决了问题后,所得到的“结果”,而不是你的动机和使命。
比方说笔者以讲师的身份去开课,如果我开课的目的只是想赚取你的学费,而不在乎你是否学习到、是否帮助你改变或更上一层楼的话,你会认同这样的讲师吗?因此,不管你是在哪一个行业,不管你是设计师、美容师、花艺师,你的使命都是环绕在客户的需求去塑造的。
接下来,你必须拥有良好的自我管理,第一:管理好你的钱、第二:时间、第三:目标。你是如何善用你的金钱呢?你是否愿意把金钱投资在你自己身上?投资在学习上及人脉上?投资在健康上?
记住,没了健康,什么梦想使命都是假的。你把钱“种”在哪里,就会种出什么样的金钱“果实”。而时间管理和金钱投资都是同样的道理,你把时间投放在什么地方,你就会种出什么样的时间“果实”。所以,少追连续剧、少打电玩,多花时间阅读和上课学习吧!
最后,就是你的目标设定管理。每当你设定目标时,首先是要确定你真正要的结果是什么?目标明确了,其他的就好办了。
很多时候,我们会坠入一个矛盾的状态,就是我们并不十分肯定我们到底要的是什么?如果你正处于这状态则不必太担心,这是正常的。
如果你确定不了自己要的是什么,那么你能否确定你不要的是什么吗?什么事情是你感觉不满的?是什么你想要改变的?那么,你就抓紧这情绪,勇敢地作出适当的改变,不要再原地踏步。很多的灵感、启发会是在你积极的行动中,慢慢地浮现。只要你动了、你改变了,一切都会随之而改变。
最后的最后祝福大家创业成功,你的思维决定你走得多远,认真的去提升你的企业思维吧!

Set the RIGHT Annual Sales Target in 5 minutes

27 Nov

Do you often hear #salespeople complain that their manager or company have no idea on how to set the RIGHT #SalesTarget for the team?

Or as a #entrepreneur#salesmanager yourself, you might also face such a problem, how do you set the RIGHT sales target for the company?

In this video, I’m going to share with you a simple margin strategy that you can learn in 5 minutes.

Download: http://bit.ly/2r6ZDI8

 

 

Is #Motivation a waste of time?

30 Oct
A little boy is resting under a tree, and he noticed there is a fruit on top of him. He stands up and wanted to reach the fruit, but the fruit is too high above. And he starts to jump, trying his best to reach the fruit but again the fruit is too high above.
 
An old man walked by and saw the little boy jumping around to reach the fruit, he then walks near to the little boy and tries to encourage him to reach his goal.
 
He said something like:
“Little boy tries harder you can do it.”
“Stay focus, Yes you can do it.”
“Never give up, I know you can do it.”
 
The old man keeps encouraging the little boy with all kind of motivation phases but did not offer to help or provide a method to guide the little boy. Needless to say, the little boy gave up trying after many failed attempts and turned to the old man and said: “Thanks for the encouragement but the fruit is really too high for me.”
 
Moral of the story:
Motivation is good, it helps people to stay on course and stay focus. But a motivation without some proper guidance is just a waste of time. Many time team members need guidance from their leader on how to do something. The old man could have guided the little boy to use a long stick (tools) to reach the fruit or guided him on how to climb a tree (skills), instead he just purely motivate him.
 
You may argue the little boy should have considered another method of reaching the fruit after a few unsuccessful attempts, but I would argue that should the little boy have known of any other methods his would have done so. Many times we need guidance and ideas from the leader we followed.
 
#YouWanttoFeelGood? or #YouWantResults?
#MotivationWithoutGuidanceIsaWasteOfTime
#StopSendingMeChickenSoupQuoteEveryMorning

Book Summary – Zero to One

19 Sep

Peter Thiel is the Founder & CEO of Paypal where he sold to eBay at 2002 for $1.2B.
In this book, Thiel shared 3 major keys on building a billion business.
1. Bet on a Contrarian Truth – A truth about how people will act in the future
– The Contrarian Question: “What important truth do very few people agree with you on?”
Steve Jobs – bet that people would want to use a keyboard-less smartphone, where during that time only a few people agreed with him.
Airbnb & Uber –  bet on traveller would want to stay in a stranger house & get into a stranger car.
“All failed companies are the same they failed to escape competition.”
Besides asking the contrarian truth question, you also need to make sure that whatever business you’re starting up it falls into the RIGHT TIME?
Even your hypothesis is correct about the Contrarian Truth, but if you start the business on the wrong timing (technology or human behaviour not yet mature, your business would fail either).
2. Start by Dominating a Small Market:
Amazon – wanted to start an everything online store, but Jeff Bezos did not start Amazon with that. He begins with a bookstore, which is much easy to operate & less costly. While he accumulated many loyal customers and cash flow, he then explores the adjacent market (CDs & DVDs). Slowly and steadily Amazon is dominating one market segment at a time and now become the everything store.
=> Don’t try to get 1% of a billion market, instead get 80% of a million market.   
“Whoever is the first to dominate the most important segment of a market with viral potential will be the last mover in the whole market.”
3. Strike to a Monopoly
If you can scale fast and big enough, then you can play the monopoly games and dominate the market and generating massive profits.
But wait, isn’t a monopoly is something evil?
Google is a search engine monopoly, they made so much money from their business. But at the same time, they are also a company that funded many social responsibility projects like a self-drive car, free tools available and even free internet to some part of the world.
  • a business need to make enough profit in order to stay in business
  • use excess profits to give back to society
The 4 Monopoly Methods:
  • Brand Associate – Apple (if you think of a fashionable electronics, Apple always come into our mind. Apple has a strong brand associate in customer’s mind while others are hard to compete)
  • Technology Advancement – Google (the search result is 10x better than competitors)
  • Network Effect – Facebook (high switching cost, since most of your friends, are already on FB, it make it so much harder for other competitors to compete with you)
  • Scale – Amazon (Amazon can offer a free shipping on a sofa while other will need to charge you a $50 shipping fees, how Amazon able to do this? Amazon has a very high leverage & margin on the product sales due to their economies of scale, which they operation cost & breakeven point of the company is low. They have no problem paying the shipping cost while still generating massive profits)

11 – 让客户说YES

5 Dec
Small Fish _ Leik Hong
作者:廖翊翃

标题:让客户说YES

继上一章“您要付现金,还是信用卡?”专栏提及的销售模式,这次就为大家解开为何该名香港女销售员那么轻易的就让我买了原本就不打算购买的衬衫。她到底用了什么技巧呢?

很多踏入职场的朋友,会选择销售性工作为第一行业的,相信并不多。原因很简单,销售确实是一件不容易的差事。根据统计,平均一位销售员会碰到七次客户说”No”,过后才会遇到一次”Yes”。换言之,会有七个人拒绝你的推销,只有一人答应听你的解说,但未必会跟你买产品。因此,要成为一位顶尖的销售员,是需要经过一些的培训,以及大量的失败经验所促成。

从笔者过往处理的各别客户个案中,所整理出的客户“失败经验“如下:

(一)要认清谁是你的销售对象?不要见到人就卖,销售员的工作并不是要把产品卖出去,而是要协助客户作购买的决定。一位只想卖产品的销售员,只想把产品卖了,赚取佣金。然而,一位真心帮客户解决问题的销售员会站在客户的角度去思考,帮对方解决问题,来达到销售结果。

(二)顶尖的销售员并不必要有很棒的口才,但他必须有很好的聆听力。你是要真的用心聆听,才能了解你的客户到底要的是什么,而不是喋喋不休的一直讲你的产品有多棒,你的产品有多好。聆听,是销售成交的重要一环。

(三)如果你是需要与客户预约,可以在打电话之前把自己要表达的内容或要点,用纸笔写下,把它变成手稿。此举一来你在打电话给对方的时候,减少出错的机率,同时也增加自信心。还有,在约客户见面时,千万别问客户:”什么时候方便见面”,因为您的这种问法会令客户有机会说“没有空”。有技巧的问法可以是“星期三或星期四,早上10点,哪个时段比较方便您?”,你让客户在A或B“选择题”里,二选一。如果不行,再让对方选择C,即是“不如星期五,下午两点如何?”,总之就是不要客户太轻易的拒绝你。

(四)A或B的提问模式,亦可以运用在接近成交的时候。当销售进入最后阶段,销售员就要去成交这笔交易,如果你不去问客户是否要购买,他会说:“再考虑”,因为他并不急着要跟你买,或急需要这产品。此刻,你就要尝试去成交这交易,比如说:“请问先生你是要付现金还是信用卡呢?”、“或者您要下周二或周三送货”等等有技巧性的问题。

切记,如果客户已决定要购买了,就不要再介绍类似的产品,混淆客户的选择。

10 – 您要付现金,还是信用卡?

28 Nov

Small Fish_LeikHong

作者:廖翊翃
标题: 您要付现金,还是信用卡?

有一年与家人到香港旅游,那时恰好是夏季,亦是购物的旺季,到处都是游客攥动。我无意间走入一家男性服装专卖店,实际上我只想走马观花消磨时间,较后再与家人会合。

专卖店里的销售小姐很礼貌地迎向我,并问道:”先生,您要休闲装或是正式上班服装?”。我礼貌回应:”我先看看。”

她同样礼貌回应:”那请先生随便看看。”过了一会,她继续说:”先生,我看您都在看正式上班装,您会喜欢蓝色,灰色,还是白色呢?”。我还是回应:”我再看看。”

她继续说:”好的。我看您都在看白色衬衫,不知您喜欢钮扣还是袖扣的呢?我替您拿来试试。”我心想,这销售小姐的观察力真强,但我始终回应:”我再看看。”

她再问:”先生,您是从事什么行业呢?”。”我是企业讲师,企业培训师。”我回复。

“难怪,我看您都在看白色衬衫,白色衬衫特别适合像你一样的专业人士。不如这样,我们这里有一套特别适合您的袖扣衬衫,我拿来让您试试。试穿一下不用紧的。对了先生,您是大码还是中码呢?”

我回复:”中码”。她把衣服找来后,引领我到更衣室试穿。过后,她再跑来,递上蓝色领带说到:”白色衬衫配上蓝色领带正好。”我也不知为何很配合地戴上领带。

“这衬衫和领带果然很适合您,那先生您要付现金还是信用卡呢?”

我糊里糊涂回复指用信用卡,也就这样不知觉的买下一件我原本没打算买的衬衫。过后我回想,她确实是很棒的销售员。从一开始,她就假定我们会成交。

因此,她一开始就不断问我选择性的问题,比如”要休闲还是上班装?”,”要蓝色或白色?”,”要钮扣还是袖口?”, 直到最后的”要付现金还是信用卡?”。她一直都把我设在她的销售模式里头。由此可见,销售模式对一位销售员来说是何其的重要。

您看出端倪了吗?什么是有效率的销售模式?请看下一章吧。

SME Seminar – Business Productivity Tools & Strategies for Small Businesses

27 Nov

SME Seminar_LeikHong

Warren and I are co-conducting an SME seminar, focusing on the topic of business productivity tools. Warren is a seasoned webmaster, he has many years of a website designed and development experience, and therefore he would like to share how small businesses can benefit using the available online | website tools.

While for me, I just recently has been certified as an Evernote Certified Consultant. I have been an Evernote user for quite some time, and I have found it is very useful when coming to notes taking and updating documents and data.

We have filmed a short video to promote our event, click on the link below:

Do join us on the 7th December 2016, at The TOP (Komtar), Penang.

Click: http://www.smallfish.com/register

See you there.

09 – 给餐饮业者的忠告

21 Nov
SmallFish_LeikHong
作者:廖翊翃
标题:给餐饮业者的忠告
 
最近有好几家餐饮业者向笔者咨询,都问及如何提升自家餐馆的生意,如何利用面子书及社交媒体进行营销策略等问题。其实,除了食物的味道,价钱公道及环境卫生干净之外,什么会是一家餐馆最重要的一环呢?你答对了,就是“服务”。
 
(一)不论你的食物再好吃,价钱再便宜,如果您的服务很烂,那就是不断地在赶走顾客。没有人会愿意到一家餐馆,必须看着服务生或老板“你欠我几百万”的脸色来吃饭。因此,服务生的笑容是很重要的,你不需要有五星级酒店般的服务,但请不要给顾客一个黑脸。
(二)很多顾客去吃饭时,并不太懂自己要吃什么。所以很多时候,印有照片的菜单,可方便顾客作选择,同时也可让服务生不必花太多的时间来进行解说。就如麦当劳那样,简单利落的照片让顾客参考,下单也因此变得更容易简单。
 
(三)有时候顾客想要服务员介绍菜色,但千万不要绕口令般念出十样八样菜名。老实说,这种一轮嘴,没有标点符号说出菜名,顾客是听不懂的,也更不懂如何选择。
 
顾客说明要你介绍,那么你就要认真的聆听顾客到底要什么,再作出适当的推荐。反而因为你作了适当的推荐,进而顺利达到加额销售(Up Sell)。
 
(四)如果是高单价食品,在介绍给顾客的同时,也需说明价格大约会在什么价位。千万不要让顾客埋单时,吓得一大跳,最终换来的是,顾客在面子书骂翻你,说你是黑店。
 
(五)餐馆厨房部上菜的时间,请拿捏的恰恰好。笔者曾经与家人用餐时,一共点了4道菜。3道菜已陆陆续续上了,但最后一道却不见踪影,尽管间中有提醒了业者。最后吃完了准备埋单离开时,那道菜却姗姗来迟 。服务生表示这道菜需要时间烹煮,笔者同意需要时间烹煮的说法,但毕竟已经吃饱准备离开了,这道菜已经没有意义,那么请帮我取消这道菜吧!
 
餐馆的品牌,是由各方面累积的,客户对您的评价,就是您最好的招牌。因为现在的客户都会到面子书上与他人分享你餐馆里的大小事物。如果你能够透过面子书messenger、 whatapps或微信来订菜、订座,抑或者透过这些社交媒体管道与客户有个客户服务上的适量沟通,那会是很棒的体验。