Tag Archives: business

7-Steps Retail | Service Framework

8 Apr

Running a retail or a service business sometime can be really frustrated if you do not have a plan or system on what to do.

In this post, I’m going to share with you a #simple, #easy_to_do framework that you can reference on.

Retail Framework.001

(click on the image to download the cheat sheet)

Framework breakdown:

There are 3 phases in this framework: – Discovery, Development & Delivery

1. (discovery) – Value: First you need to uncover the true reason #why (passion??) you started the business? Your passion is going to carry you through the entire entrepreneurship journey.

In the same time, what are some of the core advantage of your business? What are you good at? How these going to add value to your customer?

2. (discovery) – Target: Speaking of the customer, do you know exactly WHO is yours preferred customer? WHAT do they look like (psychographics)? And WHERE do you find them?

And very important: NOT everyone will be your customer, so DO NOT market to everyone, find your niche and.

3. (development) – Offering: This is where your actual products or services come in, you need to design your Product Ladder (from low entry to a high value) and how do your segmentize your product offering.

*(A full online marketing course is available that explains in details on how to create a complete Product Ladder that sells). Click here to enrol.

4. (development) – Channel (Marketing): make sure to breakdown your marketing campaigns into two separate strategies. The first strategy is to acquire NEW LEADS, and the second strategy is to generate recurring revenue from your existing customers.

*(I shared 100 different types of marketing strategies in this online marketing course, click to enrol.)

Service Framework.002

(click on the image to download the cheat sheet)

5. (development) – Margin: Following is to work on your business margin & costing. Do you know how much is your business gross margin? What will be your Break-even point? Do you have a discount strategy when you’re giving away discount?

*(Shared your thought on the comment box below)

6. (delivery) – Sales: One of the most important business element is to convert your walk-in customer into a buying customer. Therefore, do your business have a sales process wheater it is B2C (retail) or B2B (service), you need to have a sales process in place.

7. (delivery) – Experience: One final element of this framework is to create the unparallel customer experience that you could possible offers. Create an engaging human experience between your frontline members and the customers, a smiling face always help.

Leave your comments below and we would like to hear from you.

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Expanding Your Comfort Zone :

16 Mar

ComfortZone.001Are you going to stay inside your comfort zone for the rest of your life? or start breaking through and move forward?

There are 4 zones (stages) for you to move ahead:
1. Comfort Zone 🛀 = Unconscious Incompetence
2. Fear Zone 😰 = Conscious Incompetence
3. Learning Zone 🎓 = ConsciousCompetence
4. Growth Zone 🌲 = Unconscious Competence

Where are you currently?

Are you going to make a difference for yourself soon?

Stop talking 🗣, thinking 💭, wondering 🤔 and start Doing!! 💪🏻

Small Fish 语录 2 ~ 把小鱼变大鱼 ðŸŸ

27 Feb

sf.001.jpeg

世上大部分的大公司企业,在开始创业时,都是从很小的规模开始。这些公司有的是在车库(苹果)、睡房(谷歌)、大学宿舍(面子书)等不同的地点,开始了它们的企业使命。

一门企业最艰难的时刻,就是在它开始的初期,因为连创办人本身都不知道,自己的创业点子和想法是否能被客户及市场接受?自己所创立的公司是否能够活得下去?他们所抱着的是,对自己理想的一份信念,坚持走自己的一条路,再辛苦、再困难也得走下去。

在同一个时刻,初创型的公司也会面对强大的压力,因为当你还是小规模的时候,你总是缺乏应有的资源来发展公司。论财力、人力等都不能比别人优势的时候,要如何才能够生存下去?

这时候的小公司就犹如一条小鱼,独自地在大水池中生存;而且大水池中总会有比你更大条的鱼。如何能够在这大环境中活下去,而不被大鱼(大公司)干掉?这就要考验创办人的能力了。

这里有三个富有小鱼精神的新思维让创业者们参考:

1)建立自己的差异化—不论你是在经营什么样的生意,你都必须打造出你与他人的差异化。你的差异化是什么?你到底和其他人有什么不一样?为什么客户一定要选择你,而不是其他人呢?

你可以在产品服务商打造你的差异化,但同时也可以往公司的营运、盈利模式与品牌定位等别的角度,来达成这差异化的要求。比如亚航,它就是用这方式来区别与其他航空公司的不同,而不是一直以便宜的机票为卖点。

亚航成功缩短每趟航班停留在机场的时间,让亚航旗下的飞机有更多的时间在飞行,服务更多的客户。同时,也在飞行的同时,不断地找机会销售更多的产品,控制好每一趟的固定成本,也同时增加它们的利润。

2)拥有伸缩度的灵活性— 身为产品的研发人,我们都会对我们自己的产品,有种爱不释手的迷恋,但问题是其他人是否对我们的产品也一样地着迷呢?

许多时候,愿意接受其他人的意见与批评,是让我们能更好的去反省我们内部的问题。在你眼里的完美产品,但是在消费者的眼中,很可能就会变得一文不值了。所以,创业者要有足够的灵活性去调整,改善自己的不足。

创业者可以打造所谓的实验性产品(Minimum Viable Product)去测试市场的反应后,再把产品完美化。也就是说,与其你花了一整年的时间去编写一个完美的手机程序(Apps),推出后你才发现原来没几个人会下载,倒不如只花一个月的时间去编写一个测试版,你的目的只是想了解你所假设会爆红的产品,是否真的会有人去下载?

证实这一点后,才投入更多的资源去把产品改善。创业者需要大胆创新、但也要小心求证。

3)合群合作的精神— 现在的经商环境都已步入共享经济模式,我们已不再处于单打独斗的年代了。企业要快速发展,是需要及愿意地与其他人合作。

如果你今天只是一条孤独的小鱼,你其实是很容易被其他的大鱼一口地吃掉。不过,当你已是一群小鱼中的一份子时,想要直接干掉你就可没那么容易了。当你有了其他小鱼(公司)与你配合,共享着更大块的盈利蛋糕时,你将会更快速与容易的成功。

寻求他们合作时,你应该考虑到什么资源是你有,而对方没有的?你是否有对方所没有的市场?通路?产品?技术或盈利模式?这样,你才能为双方带来更长远的合作共享价值。

从小鱼(小公司)成长成为大鱼(大公司)是个漫长的道路,有许多事情也左右你的成功之路,但以上的三点将会是三项基本的创业小鱼精神,你要谨记啊!

祝福你 !

 

 

How a father share 17 camels with his 3 sons? ~ Business Wisdom

14 Feb
camel
A father left 17 camels as an asset for his three sons.
 
When the father passed away, his sons opened up the will.
 
The will of the father stated that the eldest son should get half of 17 camels,
 
The middle son should be given 1/3rd of 17 camels,
 
Youngest son should be given 1/9th of the 17 Camels,
 
As it is not possible to divide 17 into half or 17 by 3 or 17 by 9, the sons started to fight with each other.
 
So, they decided to go to a wise man.
 
What did the wise man do?
 
——————————————————————————
 
。
 
。
 
。
 
。
 
。
 
The wise man, after giving this thought, brought one camel of his own and added the same to 17. That increased the total to 18 camels.
 
Now, he started reading the father’s will.
 
So he gave 9 camels
to the eldest son.
 
1/3rd of 18 = 6.
So he gave 6 camels
to the middle son.
 
1/9th of 18 = 2.
So he gave 2 camels
to the youngest son.
 
Now add this up:
9 + 6 + 2 = 17 &
This leaves 1 camel,
which the wise man took back.
 
#MORAL: The attitude of #Negotiation & #ProblemSolving is to find the 18th camel i.e. the #CommonGround. Once a person is able to find the common ground, the issue is resolved. It is difficult at times.
 
However, to reach a #solution, the first step is to believe that there is a solution. If we think that there is no solution, we won’t be able to reach any!
 
A very interesting management lesson
 
#SmallFish
#EntrepeneurMindset
#Leadership

Vlog 006: Bonus Video 1/2: Validate your Business Mindset before you begin your Business

10 Feb

This is part 1 of the 2 part bonus videos I have created for my online Entrepreneurship Basic Course

In this 4 mins video, I talk about 3 important business mindset you need to get yourself prepared before you begin a business.

#ingenuity #agility #collaborative

Beside the Entrepreneurship Basic course is available, check out the 4-Steps Marketing Formula to Triple Your Business Revenue Course.

You going to like all these materials.

#01 – “企”动创业路

14 Jan

smallfish 11.001

“我要创业!我要自己当老板!”、“能够自己出来做自己想要做的事,我这辈子才不会流白!”
笔者常在一些创业大会上,听到很多士气高昂的年轻人对创业的憧憬及期盼,又或者在上班生涯中郁郁不得志的上班族心里所承载的苦闷。
如果你心中真的那么想去创一番事业的话,那笔者给各位一些简单的建议和心理准备。首先,你要随时准备好你的公司随时都会面临倒闭,因为根据我国商业注册局的统计,有80%的公司是生存不到2年的周年庆就倒闭了,另外20%公司里头,有近80%的公司也生存不到5年周年庆就倒闭了。
换言之,只有小部分的公司是“有幸”经营下去的。那么,这些幸存的公司也会一帆风顺的经营下去吗?也未见得,因为时代变迁、市场需求的改变、科技的迅速进步等因素,这些幸存下来的公司,是必须不断求新求变,方能长久经营下去。所以,你只是空想而没有行动是不行的;如果你只有热血而没有部署,也是行不通的。很快地,你就会被市场“打包”退回来了。
因此,想成为一名企业家,你必须拥有正确的思维,包括你的创业使命、你坚持的动力、自我管理,还有打不死的“小强”精神。
我常会问一些创业的朋友或学生:“为什么你会去开始你的这门生意呢?”如果对方的回复,纯粹是为了赚钱,而没有其他更有意义的使命,那么笔者通常都不太要聊下去。因为,如果你是“除了钱还是钱”的思维,就证明你是把利益放在首位的人,没利益的事你绝对不干,这样的公司是我不想辅导或合作的对象,正所谓道不同不相为谋。
一家公司成立的目的不就是为了赚钱吗?错了,公司的使命应该是你有能力以更有效、更好、更有价值的方法,去帮客户解决他们的需求和烦恼,那么你就可在当中为自己创造了商机,再从中获利。因此,赚钱只是你为客户解决了问题后,所得到的“结果”,而不是你的动机和使命。
比方说笔者以讲师的身份去开课,如果我开课的目的只是想赚取你的学费,而不在乎你是否学习到、是否帮助你改变或更上一层楼的话,你会认同这样的讲师吗?因此,不管你是在哪一个行业,不管你是设计师、美容师、花艺师,你的使命都是环绕在客户的需求去塑造的。
接下来,你必须拥有良好的自我管理,第一:管理好你的钱、第二:时间、第三:目标。你是如何善用你的金钱呢?你是否愿意把金钱投资在你自己身上?投资在学习上及人脉上?投资在健康上?
记住,没了健康,什么梦想使命都是假的。你把钱“种”在哪里,就会种出什么样的金钱“果实”。而时间管理和金钱投资都是同样的道理,你把时间投放在什么地方,你就会种出什么样的时间“果实”。所以,少追连续剧、少打电玩,多花时间阅读和上课学习吧!
最后,就是你的目标设定管理。每当你设定目标时,首先是要确定你真正要的结果是什么?目标明确了,其他的就好办了。
很多时候,我们会坠入一个矛盾的状态,就是我们并不十分肯定我们到底要的是什么?如果你正处于这状态则不必太担心,这是正常的。
如果你确定不了自己要的是什么,那么你能否确定你不要的是什么吗?什么事情是你感觉不满的?是什么你想要改变的?那么,你就抓紧这情绪,勇敢地作出适当的改变,不要再原地踏步。很多的灵感、启发会是在你积极的行动中,慢慢地浮现。只要你动了、你改变了,一切都会随之而改变。
最后的最后祝福大家创业成功,你的思维决定你走得多远,认真的去提升你的企业思维吧!

Set the RIGHT Annual Sales Target in 5 minutes

27 Nov

Do you often hear #salespeople complain that their manager or company have no idea on how to set the RIGHT #SalesTarget for the team?

Or as a #entrepreneur, #salesmanager yourself, you might also face such a problem, how do you set the RIGHT sales target for the company?

In this video, I’m going to share with you a simple margin strategy that you can learn in 5 minutes.

Download: http://bit.ly/2r6ZDI8

 

 

Is #Motivation a waste of time?

30 Oct
A little boy is resting under a tree, and he noticed there is a fruit on top of him. He stands up and wanted to reach the fruit, but the fruit is too high above. And he starts to jump, trying his best to reach the fruit but again the fruit is too high above.
 
An old man walked by and saw the little boy jumping around to reach the fruit, he then walks near to the little boy and tries to encourage him to reach his goal.
 
He said something like:
“Little boy tries harder you can do it.”
“Stay focus, Yes you can do it.”
“Never give up, I know you can do it.”
 
The old man keeps encouraging the little boy with all kind of motivation phases but did not offer to help or provide a method to guide the little boy. Needless to say, the little boy gave up trying after many failed attempts and turned to the old man and said: “Thanks for the encouragement but the fruit is really too high for me.”
 
Moral of the story:
Motivation is good, it helps people to stay on course and stay focus. But a motivation without some proper guidance is just a waste of time. Many time team members need guidance from their leader on how to do something. The old man could have guided the little boy to use a long stick (tools) to reach the fruit or guided him on how to climb a tree (skills), instead he just purely motivate him.
 
You may argue the little boy should have considered another method of reaching the fruit after a few unsuccessful attempts, but I would argue that should the little boy have known of any other methods his would have done so. Many times we need guidance and ideas from the leader we followed.
 
#YouWanttoFeelGood? or #YouWantResults?
#MotivationWithoutGuidanceIsaWasteOfTime
#StopSendingMeChickenSoupQuoteEveryMorning

Book Summary – Zero to One

19 Sep

Peter Thiel is the Founder & CEO of Paypal where he sold to eBay at 2002 for $1.2B.
In this book, Thiel shared 3 major keys on building a billion business.
1. Bet on a Contrarian Truth – A truth about how people will act in the future
– The Contrarian Question: “What important truth do very few people agree with you on?”
Steve Jobs – bet that people would want to use a keyboard-less smartphone, where during that time only a few people agreed with him.
Airbnb & Uber –  bet on traveller would want to stay in a stranger house & get into a stranger car.
“All failed companies are the same they failed to escape competition.”
Besides asking the contrarian truth question, you also need to make sure that whatever business you’re starting up it falls into the RIGHT TIME?
Even your hypothesis is correct about the Contrarian Truth, but if you start the business on the wrong timing (technology or human behaviour not yet mature, your business would fail either).
2. Start by Dominating a Small Market:
Amazon – wanted to start an everything online store, but Jeff Bezos did not start Amazon with that. He begins with a bookstore, which is much easy to operate & less costly. While he accumulated many loyal customers and cash flow, he then explores the adjacent market (CDs & DVDs). Slowly and steadily Amazon is dominating one market segment at a time and now become the everything store.
=> Don’t try to get 1% of a billion market, instead get 80% of a million market.   
“Whoever is the first to dominate the most important segment of a market with viral potential will be the last mover in the whole market.”
3. Strike to a Monopoly
If you can scale fast and big enough, then you can play the monopoly games and dominate the market and generating massive profits.
But wait, isn’t a monopoly is something evil?
Google is a search engine monopoly, they made so much money from their business. But at the same time, they are also a company that funded many social responsibility projects like a self-drive car, free tools available and even free internet to some part of the world.
  • a business need to make enough profit in order to stay in business
  • use excess profits to give back to society
The 4 Monopoly Methods:
  • Brand Associate – Apple (if you think of a fashionable electronics, Apple always come into our mind. Apple has a strong brand associate in customer’s mind while others are hard to compete)
  • Technology Advancement – Google (the search result is 10x better than competitors)
  • Network Effect – Facebook (high switching cost, since most of your friends, are already on FB, it make it so much harder for other competitors to compete with you)
  • Scale – Amazon (Amazon can offer a free shipping on a sofa while other will need to charge you a $50 shipping fees, how Amazon able to do this? Amazon has a very high leverage & margin on the product sales due to their economies of scale, which they operation cost & breakeven point of the company is low. They have no problem paying the shipping cost while still generating massive profits)

11 – 让客户说YES

5 Dec
Small Fish _ Leik Hong
作者:廖翊翃

标题:让客户说YES

继上一章“您要付现金,还是信用卡?”专栏提及的销售模式,这次就为大家解开为何该名香港女销售员那么轻易的就让我买了原本就不打算购买的衬衫。她到底用了什么技巧呢?

很多踏入职场的朋友,会选择销售性工作为第一行业的,相信并不多。原因很简单,销售确实是一件不容易的差事。根据统计,平均一位销售员会碰到七次客户说”No”,过后才会遇到一次”Yes”。换言之,会有七个人拒绝你的推销,只有一人答应听你的解说,但未必会跟你买产品。因此,要成为一位顶尖的销售员,是需要经过一些的培训,以及大量的失败经验所促成。

从笔者过往处理的各别客户个案中,所整理出的客户“失败经验“如下:

(一)要认清谁是你的销售对象?不要见到人就卖,销售员的工作并不是要把产品卖出去,而是要协助客户作购买的决定。一位只想卖产品的销售员,只想把产品卖了,赚取佣金。然而,一位真心帮客户解决问题的销售员会站在客户的角度去思考,帮对方解决问题,来达到销售结果。

(二)顶尖的销售员并不必要有很棒的口才,但他必须有很好的聆听力。你是要真的用心聆听,才能了解你的客户到底要的是什么,而不是喋喋不休的一直讲你的产品有多棒,你的产品有多好。聆听,是销售成交的重要一环。

(三)如果你是需要与客户预约,可以在打电话之前把自己要表达的内容或要点,用纸笔写下,把它变成手稿。此举一来你在打电话给对方的时候,减少出错的机率,同时也增加自信心。还有,在约客户见面时,千万别问客户:”什么时候方便见面”,因为您的这种问法会令客户有机会说“没有空”。有技巧的问法可以是“星期三或星期四,早上10点,哪个时段比较方便您?”,你让客户在A或B“选择题”里,二选一。如果不行,再让对方选择C,即是“不如星期五,下午两点如何?”,总之就是不要客户太轻易的拒绝你。

(四)A或B的提问模式,亦可以运用在接近成交的时候。当销售进入最后阶段,销售员就要去成交这笔交易,如果你不去问客户是否要购买,他会说:“再考虑”,因为他并不急着要跟你买,或急需要这产品。此刻,你就要尝试去成交这交易,比如说:“请问先生你是要付现金还是信用卡呢?”、“或者您要下周二或周三送货”等等有技巧性的问题。

切记,如果客户已决定要购买了,就不要再介绍类似的产品,混淆客户的选择。